9lotto Privacy Policy — User Data Protection

9lotto is committed to protecting the privacy and data security of every user in Malaysia. This policy transparently explains how we handle your personal information.

Effective Date: 1 January 2026

Information We Collect

When you register and use the 9lotto platform, we collect several categories of information to ensure our services run smoothly and securely. The types of information collected include:

Account information: full name, email address, phone number, date of birth, and encrypted password upon registration.
Device and browser information: device type, operating system, IP address, browser type, and session data used when accessing the platform.
Payment information: transaction records in Malaysian Ringgit (RM), and your chosen payment method such as FPX, Touch 'n Go, or GrabPay — full card numbers are never stored by 9lotto.
Usage data: pages visited, session duration, game preferences, and betting history within the platform.
Cookies: small files stored on your device to support session functionality and personalise your experience.

All information is collected lawfully and transparently, in line with the platform's operational requirements.

How Your Information Is Used

9lotto uses the information collected solely for legitimate operational purposes and service improvement, including:

Process account registration, identity verification, and login security.
Enable deposit and withdrawal transactions in Malaysian Ringgit (RM) to be processed securely.
Send important notifications related to your account, promotions, and platform updates.
Detect and prevent fraud, unauthorised access, and activities that violate our terms of use.
Improve the user experience through usage pattern analysis and feedback.
Comply with applicable legal and regulatory requirements in Malaysia.

9lotto will not use your information for any third-party marketing purposes without your prior consent.

Cookies & Session Tracking

The 9lotto platform uses cookies to support core functions such as login session authentication, language preference settings, and browsing security. Cookies do not contain sensitive information such as passwords or card numbers.

There are two types of cookies used:

Session cookies: automatically deleted when you close your browser. They are used to maintain your login status and session security during active use.
Persistent cookies: stored for a set period to remember your settings and preferences on future visits, enabling a more personalised experience.

You can manage cookie settings through your browser. However, disabling cookies may affect certain platform features. 9lotto does not use third-party cookies for advertising purposes.

Data Storage, Security & Information Sharing

Security & Storage

9lotto protects all user data using SSL encryption technology during data transmission, along with additional encryption for sensitive data stored on our servers. Access to user information is restricted to staff who require it to perform their duties.

Your data is retained for as long as your account remains active, or as long as required to meet our legal obligations. When data is no longer needed, it will be securely deleted or anonymised.

Third-Party Sharing

9lotto does not sell or rent your personal information to third parties. We only share data in the following circumstances:

With trusted payment service providers to securely process your RM transactions.
With the relevant authorities when required by Malaysian law.
In the event of a business merger or acquisition, where users will be notified in advance.

Your Rights as a User & How to Contact Us

Right to Access, Correction & Deletion

As a 9lotto user, you have the following rights regarding your personal data:

Right to Access: You may request a copy of the personal information we hold about you at any time.
Right to Correction: If your information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting customer support.
Right to Deletion: You may request the deletion of your account and personal data, subject to applicable legal retention requirements.

Policy Updates & Contact Us

9lotto reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via the platform or your registered email. We encourage you to review this page periodically.

If you have any questions regarding your privacy or wish to exercise your rights, please contact our team at: [email protected] or refer to the FAQ us for more information.